Privacy Policy | Amoray Lighting

Effective Date: 01/01/2020

Amoray Lighting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.

Information We Collect

We may collect the following types of information:

Name, phone number, and email address

Information submitted through our website forms

Details you provide when contacting us by phone or email

How We Use Your Information

We use your information to:

Respond to inquiries and provide customer support

Share information about our products and services upon request

Communicate with you regarding your requests

Improve our website and services

Communications

Our business can be contacted by phone or email. In some cases, if a customer specifically requests communication by text message, we may respond via text message to provide information or support related to their inquiry.

Message frequency may vary. Standard message and data rates may apply. You may opt out of text message communication at any time by replying STOP.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is used solely to respond to your inquiries and provide our services.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.

Your Choices

You may choose not to provide personal information; however, this may limit our ability to respond to your inquiries. You may also request that we stop contacting you at any time.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@amoraylighiting.com

By using our website or contacting us, you agree to the terms of this Privacy Policy.

User Area

Guest

Login/Register

Forgot your password?

Languages

  • English (English)

Currencies

Languages

Currencies

My Cart

Your Cart is Empty
Cart 

Menu

Aqualumin Kits

Accessories

Light Only

Amoray Complete Kits

Search

Our Terms

Three (3) YEAR LIMITED WARRANTY


This product is guaranteed to be free from defects in material and workmanship for three (3) years. Should a defect occur, please contact our customer service line at 1-800-970-2827 or at the following email address: info@amoraylighting.com.
Proof of purchase required. Warranty does not cover damage resulting from improper installation, negligent handling, misuse, or lack of reasonable maintenance or care. Warranty is valid against defects due to material and workmanship only. The sole obligation shall be to replace the defective unit with a suitable replacement unit. Units should be checked for proper operation prior to returning as defective. No liability for loss or damage of any nature or kind, whether arising out of or from the use of the product, whether defective or not defective, is assumed by Amoray Lighting or its affiliates.


Return (RMA) Policy


All returns require a Returned Material Authorization (RMA) number. Please contact your customer service representative at 1-800-970-2827 to obtain an RMA number prior to returning the product. You will receive an RMA number within 48 hours. ALL RMA numbers expire thirty (30) days after issuance, therefore all return products must be RECEIVED at Amoray Lighting Inc. within the thirty (30) day time frame, otherwise the product may be refused.
Products will not be accepted by Amoray Lighting Inc. for return if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package. Products returned to Amoray Lighting Inc. without an RMA will be sent back at the customer's expense.


Authorization of returns is at the sole discretion of Amoray Lighting Inc.


All returns are to be shipped to:
Amoray Lighting Inc., 430 Albert Street Waterloo, Ontario, Canada N2L 3V3


A refund or replacement will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges. Your refund will either be credited to the credit card used for the original transaction or returned for store credit. If your order has been shipped internationally, custom duties and sales taxes are non-refundable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.